Simitri Group International is a communication skills training, coaching and consulting company. We improve our clients’ bottom line by transforming individual and team behaviour.

By combining our business expertise, industry knowledge and some of the most effective courseware, techniques and tools from around the world, we provide our clients with uniquely personalised solutions that address their issues and requirements.

Our training workshops bring together the skills that individuals and teams need to succeed in today’s business environment. These include selling to clients, influencing colleagues, presenting ideas and recommendations, leading teams and negotiating with suppliers.

Our executive coaching sessions improve the communication,leadership andinterpersonal skills of key team members; helping them to become more productive and focused on achieving their goals.

Our consulting services help our clients become more effective when implementing change, identifying training requirements, pitching to prospective clients, facilitating group sessions, and creating internal communications.

Simitri is about change. Changing behaviours, attitudes, perceptions and mindsets to drive business results.

Why Simitri?

Training, coaching and consulting that works for your business
We understand your industry, your business and your issues because we’ve been there. Simitri facilitators, coaches and consultants are senior business executives with years of experience working for Fortune 500 companies.Consequently, we customise our client engagements to your business needs and issues.

Asia-wide delivery in your local language

With offices throughout Asia, your employees will receive the same support delivered by a single supplier. Whether you require English, Mandarin, Cantonese,Japanese, Korean, Bahasa Malay, Bahasa Indonesia, Thai, Vietnamese or Hindi, we have the professionals to meet your requirements.

Access to a local team of facilitators

Our offices are staffed with people from that country. Some have local work experience, others international. What is
important is that they speak the language,understand the local business customs and can apply this insight to all of our
client engagements.

Proven courseware, tools and techniques

We combine our knowledge and experience with some of the best
courseware, tools and delivery techniques from around the globe to help you drive change and improve the bottom line. We are constantly bringing in new tools and techniques from our partners to give you
the best in training, coaching and consulting services available.

Customisation of services

We don’t deliver off-the-shelf services. This approach no longer works. Since the issues and concerns of every company are different, we work with your management team before each engagement to ensure we deliver what you need.

Simitri Group International 是一家专门针对各种沟通技巧的培训、指导及顾问公司，我们会通过转变个人及团队的行为，来改善和提升客户的能力底线。


我们凭借本身优胜的商务经验和行业知识；以及从世界各地汇集了一些最有效的课程内容、技巧和工具，竭诚为客户提供独特的个人化方案，完全照顾和切合其关注事项和要求。


我们的培训研修班，皆结合了专门针对当今商业环境的实用技巧，都是个人及团队必须掌握的致胜之道，当中包括如何向客户推销；如何向同事施展影响力；如何演说意见和推介；如何领导团队；以及如何与供货商谈判等等。


我们行政级指导环节的焦点，将集中改善主要团队成员在沟通、领导及人际关系等方面的技巧，协助他们在完成目标的过程中更有建设性和更专注。


我们的顾问服务可在多方面帮助客户取得更佳成效，包括执行改革、识别培训需求、向潜在客户竞投生意、促成小组工作及创设内部沟通途径等。


Simitri 的宗旨就是求变，包括改变各种行为模式、态度、认知及思维概念，务求驱动客户在商业上取得肯定和丰硕的成果。



为什么选择 Simitri？


我们本身都是商场中的高级行政人员


我们明了您的行业、您的业务和您所关心的事项，因为我们也一直置身其中。我们的导师、培训员和顾问本身就是商业机构的高级行政人员，多年来为名列「财富500」 (Fortune 500)的公司工作，经验丰富，无容置疑。因此，我
们的结合，肯定能够切合您在业务上的需要，并就您关心的事项提供解决方案。


我们服务全亚洲


现时我们的办事处遍布亚洲各地，您的员工无论身处哪个城市，都可获得相同的培训、指导和顾问服务。您只需要我们这一个专家，便可为您安排采用不同语言的专业导师，完全配合您的需求，包括英语、普通话、广东话、日
语、韩语、马来语、印度语或泰语等。


本地专业队伍


我们每个办事处的员工，都是当地的高级商业领袖，有些拥有本地工作经验，有些则有国际资历。最重要的是，他们都说当地的语言，而且对当地的商业习惯和模式十分熟悉，同时能够将有关体会应用在我们所有客户的学习上。

课程内容、工具和技巧，均已证实功效卓越

我们结合了宝贵的知识和经验，还汇集了世界各地最有效的课程内容，帮助您作出改善，并提升您的能力底线。我们将持续提供新的工具和技巧，让您掌握培训、指导和顾问的最新消息。


服务皆可量身订造


我们不会提供刻板式的固定课程，这样的做法已证明无效的了。由于每一家公司所关心的情况都不一样，我们会跟您的管理层队伍合作，在开展工作坊之前，确保我们所提供的课程能够切合您的需求。

Simitri Group International
Workshop Overview

The Simitri training workshops bring together the skills that individuals and teams need to succeed in today’s business environment. These include selling to clients, influencing
colleagues, presenting ideas and recommendations, negotiating with suppliers, leading teams, thinking strategically and using creativity.

In addition to our standard courses, we develop customised training workshops to meet the specific needs and issues of our clients.

Presentation Skills

Brings together planning and delivery skills giving participants the ability to present structured, relevant and powerful presentations. Participants’ presentation styles are developed, ensuring they connect with their audience, create the right impression and
achieve their objectives.

The Exceptional Presenter

For individuals who want to take their presenting skills to a higher level, this workshop combines presenting methodologies and drama techniques, ensuring participants deliver more engaging presentations. This workshop also helps the participants express moods and emotions, resulting in more creative, persuasive and motivational presentations.

The Master Presenter

This is for seasoned presenters who are ready to become masters of the art. This intense workshop transforms good presenters into orators. The workshop is designed for individuals who truly need to connect with and motivate their audience.

Influencing Skills

Gives participants the interpersonal skills and communication techniques to effectively‘influence’ other people in the workplace. Whether colleagues, employees, managers,clients or suppliers, the participants learn how to get other people to accept their requests, support their projects and adopt their recommendations.

Negotiation Skills

Ensures participants maximise results during internal and external negotiations. During the workshop, participants learn to plan, prepare and analyse negotiations to achieve their business objectives. The participants also learn a process which they can continue to use after the workshop to establish philosophies, strategies and tactics for both individual and team negotiations.

Media Skills

Equips executives with the skills to convey their confidence, personality and trustworthiness to the media. During the workshop participants learn how to deal with the media in a variety of situations, including crisis management and new product launches.

Assertive Communication

Gives participants the skills and ability to express their ideas, feelings, attitudes and recommendations in a way that ensures the message is heard, while not putting unnecessary stress on the relationship with the other party.

Precision Questioning

Introduces a one-question / one-answer discussion format to help achieve a high level of critical thinking in the workplace. Precision Questioning is designed to help individuals
create and maintain a first-rate intellectual environment needed to compete successfully.

Business Acumen

Enables managers and leaders to combine their experience and knowledge within the current business environment to come up with ideas and opinion that create value for customers and ultimately the business. Participants also learn how to communicate these opinions up, down and across an organisation.

Business Strategy

Enhances the participants’ ability when planning for new business opportunities. During the workshop the participants are introduced to tools and concepts to help them create strategic plans taking into account your internal and external business environment.

Problem Analysis Decision Making

Provides participants with the skills they need to define problems clearly and choose effective solutions. Participants learn the key elements of creative problem-solving and will discover their own problem-solving style and approach to decision-making.

Driving Success Through Creativity

Gives participants tools that they can use in a variety of different situations that removes barriers to creativity and stimulates the creative process. During the course, participants will also spend time learning how to create an environment and approach that ensures
their team is maximising creative thinking.


Developing Great Content

Helps participants create interesting and compelling presentations and speeches which are appropriate for their audience. The workshop takes a learning-by-doing approach.We use the participants’ work related presentations as a real-life case study, redeveloping
the message to ensure the content achieves desired objectives.

Pipeline Management

Creates a project management approach to business development. Sales professionals relate well to this approach as it provides a disciplined focus on the key activities required for successful revenue / fee generation. After completing the workshop, participants have a process to take a prospect from the qualification stage to becoming a key client.

New Business Development

Helps participants approach a sales opportunity, where they take the time to understand their potential clients before presenting their sales message. After completing the workshop, participants can handle any sales opportunity with an exact fit, and delivered
to the prospects in a way that makes it easy for them to buy.

Advanced Consultative Selling

Increases participants’ consultative and solution selling skills and equips sales staff with the ability to uncover their prospects’ real needs, wants and drivers. Participants also learn how to deliver a sales message, ensuring they talk benefits and value, not just features and functionality.

Tele-Sales Engagement

Ensures participants are equipped with the communication, selling and commercial skills to build customer relationships and generate revenue over the phone. By planning and following a Simitri 5-step process, sales calls are more productive and profitable.

Pitching for Business

Combines a proven sales process with powerful presentation skills to help your team win new business. Participants learn to think both rationally and creatively when pitching,even to the most discerning and difficult clients. The participants learn a 10 step pitching
process that they can continue to use after the workshop.

Building Client Relationships

Helps participants build quality business relationships with both internal and external clients. Participants learn how to build rapport, uncover needs and gain commitment ensuring a more profitable, long-term relationship. By applying the skills explored during the workshop, participants move from a vendor or supplier position to that of a Trusted Advisor.

Key Client Management

Helps companies retain and maximise the profitability of key and valued clients by ensuring the participants meet their clients’ expectations, whilst cross-selling and upselling
their products and services. After all, excellent client management means your clients will buy more from you, make you the standard for their supplier relationships and look to you for help in other aspects of their business.

Customer Service Workshop

Brings together the skills and processes to enable Customer Service Representatives and Relationship Managers to be more effective at their jobs. Participants learn how to build trust and credibility with their clients, how to add value and how to articulate value in
the form of a Value Proposition that differentiates their products and services from the competition.

Value Creation for Partners & Alliances

Aligns you and your Partners’ organisational structures to produce new sales campaigns in the sectors where you both can grow. The workshop develops better, more profitable business relationships by capitalising on your ability to create value for your Partners and
their customers. The workshop uses ‘live accounts’ and is designed to produce a revenue measured output and repeatable process that participants can continue to use after the workshop.

Building Your Value Proposition

Helps sales and marketing teams create a value proposition - from the customer’s perspective. During the workshop, participants examine various levels of the Value Proposition (customer, market, industry) and how it can be aligned with their customers’
needs, resulting in increased sales and customer satisfaction.

Managing High Performing Teams

Provides leaders, managers and supervisors with the skills to improve the performance and contributions of the team as a whole. The workshop is focused on creating a team vision, setting goals, delivering instructions, managing team conflict, leading briefing
sessions and handling pushback.

Coaching For Results

Provides leaders and managers with the skills to improve the performance and contributions of individual team members. The workshop is focused on the “how to”aspect of coaching including goal setting, creating the conditions for motivation,
delegating work, empowering team members and providing feedback.

Integrating Remote Teams

Provides participants with the ability to lead teams that are geographically dispersed and whose common means of communication are email and the phone. By first understanding team members’ needs and drivers, and then developing a common vision and goals, the participants will be in a better position to put forth action plans that ensure cooperation and success.

Leading Team Meetings

Helps participants lead effective and productive business meetings. Participants learn techniques, tools and tips to run efficient meetings. They also gain an understanding of how to plan for meetings, deal with difficult people and close the meeting to ensure
follow-up of key action items.

Managing Team Conflict

Helps participants deal with and resolve conflict that may emerge between teams or individuals. By understanding the different types of conflict, the underlying root cause of the conflict and the different ways to deal with conflict, the participants will be better
prepared to resolve conflict in a manner that produces a positive outcome.

Change Management

Gives leaders, managers and employees the ability to control and benefit from corporate change initiatives. The Simitri Change Management Workshops include: Change Management for Leaders, Change Management for Managers and Change Readiness.

Facilitation Skills

Helps participants plan and facilitate group meetings, training events and strategy sessions where the active and equal participation of all participants is required. By learning a variety of group processing tools and presentation skills, participants will be able to achieve exceptional outcomes in a shorter period of time.

Business Writing Skills

Equips participants with the skills to plan and write clear and effective documents.Whether email, PowerPoint, sales proposals or business plans, participants learn to write informative and persuasive documents that are convincing and concise.

Networking Skills

Gives your employees the skills and confidence to effectively network at business and social events. This is a fast paced course full of tips, advice and practice. During the workshop, participants learn the 3 key elements of successful networking: overcoming
nerves, breaking into conversations and breaking away from conversations.

Making an Impact

Ensures participants are able to create the right impression and perceptions. During this course, we will discuss a 5-point module to make a positive impact. By understanding that it’s not just what you say, but how you say it, you will come across as more
confident, sincere and credible.

Dealing with Difficult People

Helps participant develop the interpersonal skills and communication techniques to deal with difficult people and difficult situations when they arise. By understanding a difficult person’s underlying motivations, the participants will be able to use a variety of different strategies and tactics to affect their behaviour and deliver desired outcomes.

Cross Cultural Awareness

Created for those who want to work more effective in an multi-cultural environment. The workshop takes a practical view of culture in the workplace, helping the participants become ‘self aware’ and more empathetic towards others.

Time Management

Gives participants tips and techniques to help them become more productive in the workplace by learning how to manage tasks and appointments in a more efficient manner. During the course participants identify and learn to overcome barriers to
effective time management, including procrastination and disorganisation.

Simitri Group International
主要培训研修班概览

由 Simitri 主办的各种培训工作坊，皆汇集了专门针对当今商业环境的实用技巧；都是个人及团队必须掌握的致胜之道，当中包括如何向客户推销；如何向同事施展影响力；如何演说意见和推介；如何领导团队；以及如何与供货商谈判等等。我们除了齐备各项标准课程之外，还可以为客户量身订造最切合其特定需求的培训工作坊。

演说技巧

这个工作坊专门传授从规划到现场演说的种种技巧，让学员能够设计有条理、切题和有说服力的内容，同时注重演说的风格和形式，以确保演说者与观众产生连系，并建立良好和恰当的印象，从而达成目标。
? 1 天课程 (4 名学员)
? 2 天课程(8 名学员)

演说技巧进阶

这个工作坊的对象是已经掌握了一定演说技巧的人士，但他们希望将技巧提升到更高的层次。所以，学员要学习将各种演说方法与话剧技巧结合起来，以确保演说更具感染力。同时，本课程也会帮助学员掌握表达语气和感情，促使演说更具创意、说服力和激励作用。
? 2 天课程 (6 名学员)

出众的演说家

本课程的对象是有经验的演说者，但他们希望更上一层楼，成为演说大师。这个密集式工作坊的设计，正是要令到优秀的演说者升级，晋身出色演说家之列，能够真正连系观众，激发或说服观众作出预期的行动。
? 4 天课程 (10 名学员)

发挥影响力的技巧

本工作坊旨在让学员掌握人际关系及沟通的技巧，以便在工作环境中有效地影响他人，无论是同事、雇员、经理、客户或供货商皆可。即是说，学员将学会如何促使其它人接受自己的要求、支持项目的推行或认同建议与推介。
? 1 天课程 (4 名学员)
? 2 天课程 (8 名学员)

谈判技巧

在本工作坊上，学员会学习如何规划、准备和分析不同的谈判形势，以求达成其商业目标。学员还会学到一个制订宗旨、战略和战术的程序，以便在完成工作坊之后继续自行灵活运用，确保对内对外的谈判都达到最大的成效，而且无论个人或团队的谈判均适用。
? 1 天课程 (8 名学员)
? 2 天课程 (12 - 16 名学员)

谈判技巧进阶

这个工作坊将引用世界级的谈判战略，向学员展示如何在特定的情势上运用有关的技巧，所以是专门为那些需要参与重要谈判的高级人员而设计的，好让他们掌握成功的讨价还价战术，并提升个人的谈判风格。而且，工作坊的形式可确保学员明了这些新的技巧，并应
用于真实情况之中。
? 2 天课程 (12 - 16 名学员)

媒体应对技巧

本工作坊旨在帮助和装备行政人员，如何在媒体面前展现自信、个人魅力和值得信赖的形象。学员还可学会在不同情况下应对媒体的技巧，包括危机管理和新产品发布；以及在新闻或公告发布后引起的媒体查询等等。
? 1 天课程 (4 名学员)

精确发问技巧

本工作坊将引用一问一答的讨论形式，帮助学员在其工作领域，发挥更敏锐超卓的思考水平，所以是专门为企业的领导人而设计的，也适合个人和团队，以建立和保有一流智慧的环境，从而在竞争中取胜。
? 1 天课程 (10 – 24 名学员)

商务写作技巧

学员将可掌握规划和撰写各种商业书信和文件的技巧。无论是电邮、PowerPoint 格式、建议书或商务计划等等，都要求清晰简明和有效，即是既有充实的内容，又具说服力。
? 1 天课程 (4 名学员)
? 2 天课程 (8 名学员)

「主管之道」(Pipeline)管理技巧

本工作坊的理念，是要在业务开发方面建立和采用一个项目管理的模式，而且所有专业的营销人员都要善用和配合这模式，因为所设定的主要活动和工作程序，都是增加收益或争取入息的成功关键，必须专注和遵循。所以，学员在完成这个工作坊之后，都会掌握一套程序，能够继续促使任何符合要求的潜在客户，变成一个真正的重要客户。
? 1 天课程 (6 – 12 名学员)

开发新业务的技巧

本工作坊将帮助学员把握销售机会。您应该先花时间了解潜在客户，才去接触及激发可能成为客户的人选，让他寻求您的意见、采用您的服务或购买您的产品。完成工作坊之后，您应可自行恰当处理任何销售机会。由于您已能够完全切合对方的需求，所以很容易便可促成购买或正面的决定。
? 2 天课程 (8 名学员)


顾问销售技巧

本工作坊将能够增强学员的顾问或方案的销售技巧，并让营销人员学会如何发掘潜在客户的真正需求和原动力，还有如何传递促销的讯息，确保当中谈及客户所得的好处和价值，而不单是特色和功能。
? 2 天课程 (8 名学员)

电话销售技巧

本工作坊可确保学员能够透过电话良好沟通和销售，并学会有关的商业技巧，藉此与顾客建立关系，并取得收益。当学员掌握了规划和 Simitri 的6 个步骤程序，促销电话就会变得更有成效，而且盈利更佳。
? 1 天课程 (4 名学员)
? 2 天课程 (8 名学员)

竞投业务的技巧

本工作坊会引用一个已获公认为非常有效的推销程序，结合有力的演说技巧，帮助您的团队赢得新的业务。学员会学习如何在投标期间同时理性和有创意地思考，即使面对最精明或最难缠的客户也可以发挥的。您还会掌握一套10 个步骤的投标程序，在完成工作坊之后都能够继续善用及达致成功。
? 2 天课程 (9 名学员)
? 3 天课程 (9 – 12 名学员)

建立顾客关系的技巧

本工作坊旨在帮助学员学会与外界和内部的客户建立有质素的业务关系，包括如何开始建立关系、发掘其需要及取得承诺，以确保彼此的关系更长久，利润也更多。学员在工作坊掌握了技巧之后，应用下来便可从一个供货商的角色，演变成深得客户信任的顾问了。
? 2 天课程 (8 名学员)

重要客户的管理技巧

本工作坊旨在帮助公司保持及尽量提高来自重要和宝贵客户的利润，确保学员既可满足客户的期望，同时又可交叉销售或向上推销产品和服务。事实上，超卓的客户管理将可促使客户更信任您，让您赚取更多利润。此外，客户还会以您们作为优秀伙伴关系的标准，并在其它业务范畴也寻求您们的援助。
? 2 天课程 (8 名学员)

客户服务技巧

本工作坊会为客户服务代表和客户关系经理传授实用技巧，并将之结合有效的程序，令其工作更顺利和奏效。学员将会学到如何在客户心目中建立信任和信用；以及如何增值；还有如何运用一个「价值提案」(Value Proposition)的方式，解释清楚您的产品和服务之价值所在，以突出您与竞争对手的分别。
? 2 天课程 (8 名学员)

为伙伴和盟友创建价值

如果您和您伙伴的业务架构可以结合起来，便可产生新的销售活动，在相关的界别里共同成长。本工作坊会帮助您凝聚自己的力量，为您的伙伴及其顾客创建价值，从而发展更良好和利润更佳的业务关系。学员可针对现有的客户和情况，学会制作一套计算收益的量度方法，并重复练习技巧和程序，以便学成后继续善用。
? 2 天课程 (8 - 16 名学员)

建立您的价值提案

本工作坊旨在增强营销及市务队伍的能力，借着调整产品和服务的价值提案，改变或提升顾客对产品或服务的认知和接受程度，从而促成业务有更正面的成绩及改善ROI；不但收益上有更高的增长，客户的忠诚度也会提升。
? 2 天课程 (12 - 20 名学员)

管理团队的冲突

本工作坊旨在帮助學員应付及解决团队或个人之间可能产生的冲突情况。学员先要了解不同类型的冲突，发掘导致冲突的根源；以及应付冲突的不同方法，然后学习如何为解决冲突作出更佳准备，而且处理的方法是要产生正面后果的。
? 1 天课程 (4 名学员)
? 2 天课程 (8 名学员)

带领团队会议的技巧

本工作坊旨在帮助学员学习如何带领并促成有效和有建设性的业务会议，包括技巧、工具和提示，以主持有效率的会议。学员也会学习如何规划各种会议、「管好会议室」、应付刁难的人；以及结束会议时要确保重要的行动事项得到跟进等等。
? 1 天课程 (4 名学员)
? 2 天课程 (8 名学员)

促成小组工作的技巧

本工作坊旨在帮助学员规划及促成小组工作，包括会议、培训及战略部署等情况，这些都是需要组员主动积极参与，而且机会及工作要均衡。学员还会掌握一系列带动团体的工具和演说技巧，确保在较短的时间内达到出色的效果。
? 2 天课程 (8 – 12 名学员)

建立关系网的技巧

本工作坊是专门为您的雇员设计的，可为他们增强技巧、信心和能力，在商务和社交层面有效地建立关系网。这是一个节奏明快的课程，给予学员许多提示、建议和练习，让他们掌握3 个成功建立关系网的元素：克服紧张、开展对话及结束对话。
? 1 天课程 (8 – 16 名学员)

注意多元文化与共融技巧

如果您的工作环境牵涉多个文化或国籍，这个工作坊可助您融入其中，彼此一起更有效地工作，因为本课程包含了一套务实的文化观，可助学员变得「自觉」，对来自其它文化的人士有更多的了解和同理心。
? 1 天课程 (4 名学员)
? 2 天课程 (8 名学员)